Reporting to the Director of Technical Services, the UC Project Engineer is responsible for day-to-day support and implementation of all Cisco Unified Communications systems. You must have 3+ years experience working with Cisco Voice/UC technologies.

Job Responsibilities:

• Responsible for implementation and technical support of Cisco Unified Communications related technologies which include, but are not limited to: CUCM (Callmanager), Unity Connection, IM & Presence, Jabber, VCS / Expressway, Cisco Paging Server / Informacast, UCCX and Voice Gateways.
• Post-sales implementation of new UC systems.
• 2nd and 3rd level support of existing systems.
• Upgrades to all supported VoIP / UC systems.
• Monitoring of Managed Services UC customers via 3rd party network monitoring software.
• Perform other Cisco technology-related duties as assigned

Experience:

• 2 years+ experience in Cisco UC support and implementation.
• Cisco Call Manager and Unity voice mail configuration and troubleshooting experience
• CUCM v11.5 and above
• Gateways/Cube
• Unity Connection
• Attendant Console
• Jabber
• IM and Presence
• UCCX
• Video